Exchanges are Free, we dont even charge P&P to send your replacment item to you, although you will be liable for any costs shipping it back to us
Returns will be refunded for the cost of your items. Shipping charges are not refundable on returns
We hope you are delighted with your new bikini and we try to ensure that all purchases meet the exacting standards of our customers. If there is a problem with your purchase, or you wish to exchange for a different size/style, please feel free to contact us with your requirements.
Exchanges - First exchange on an item is Free If the items need to be exchanged a second or subsequent time, we would have to charge shipping for the additional exchanges
Returns - Returns are accepted for a full refund of the purchase price of the bikini. P&P costs are not refundable.
Items must be returned in as new condition with all tags attached and hygiene strip in place. Returned items that have been worn/washed or items with hygiene strips that have been removed and stuck back on will not be exchanged or refunded and will be returned to customer.
*NB MICRO BIKINIS AND THONGS ARE NOT FITTED WITH HYGIENE STRIPS WHEN SUPPLIED NEW FROM THE MANUFACTURER*
PLEASE NOTE. When returning items, take the time to return them in the condition you received them in. Bikinis should be folded flat, and carefully laid in the bag. Bikinis that have been returned with knots still tied, or badly creased from being simply stuffed into bags, will NOT be refunded, and will be returned back to you. We ensure that our bikinis are shipped out to you in pristine condition, and expect your consideration in returning them as the same.
Returns and exchanges should be received within 14 days from date of shipping for UK / EU customers, and within 30 days for customers outside the EU. Exchange items will be sent by return post upon receipt, checking and restocking of item. It is the customers responsibility to pay for any postage costs back to us and as we insure all our items, we would advise that you to do the same, as occasionally items do get lost in the post.
Please allow 14 days for us to receive your returned items and process your request for UK / EU customers and 30 days for customers outside the EU. We will e-mail you at the address we have on record once your return has been received, and a replacement has been posted back to you.
Example of Correctly filed out CN22 customs declaration for goods returnd from outside of the EU (Europe)