Exchanges and Returns Policy

Exchanges are Free, we dont even charge P&P to send your replacment item to you, although you will be liable for any costs shipping it back to us

Returns will be refunded for the cost of your items. Shipping charges are not refundable on returns

We hope you are delighted with your new bikini and we try to ensure that all purchases meet the exacting standards of our customers. If there is a problem with your purchase, or you wish to exchange for a different size/style, please feel free to contact us with your requirements.

Exchanges - First exchange on an item is Free If the items need to be exchanged a second or subsequent time, we would have to charge shipping for the additional exchanges

Returns - Returns are accepted for a full refund of the purchase price of the bikini. P&P costs are not refundable.

Items must be returned in as new condition with all tags attached and hygiene strip in place. Returned items that have been worn/washed or items with hygiene strips that have been removed and stuck back on will not be exchanged or refunded and will be returned to customer.

PLEASE NOTE. When returning items, take the time to return them in the condition you received them in. Bikinis should be folded flat, and carefully laid in the bag. Bikinis that have been returned with knots still tied, or badly creased from being simply stuffed into bags, will NOT be refunded, and will be returned back to you. We ensure that our bikinis are shipped out to you in pristine condition, and expect your consideration in returning them as the same.

Returns and exchanges should be received within 14 days from date of shipping for UK / EU customers, and within 30 days for customers outside the EU. Exchange items will be sent by return post upon receipt, checking and restocking of item. It is the customers responsibility to pay for any postage costs back to us and as we insure all our items, we would advise that you to do the same, as occasionally items do get lost in the post.

Please allow 14 days for us to receive your returned items and process your request for UK / EU customers and 30 days for customers outside the EU. We will e-mail you at the address we have on record once your return has been received, and a replacement has been posted back to you.

Procedure for exchanges / returns

  • You do not need to contact us first for return, unless you wish to discuss what would best suit you for an exchange.
  • Use the pre printed Address Label at the bottom of your invoice, it has information on it that we use to identify you.
  • It is the customers resposability to use an insured method of delivery. Royal Mail admitted to losing 1.4 Million packages in 2006, so yes it happens, and we are not responsible for returned items lost in the post. 
  • If you wish an exchange, put a note in with the return, if we have discussed options for an exchange with you, print out the mail and put it in.
  • If you want a refund, again put in a note so we know this is the case.
  • Put your senders address on the back of the envelope.
  • If returning from outside the EU, i.e AUSTRALIA, CANADA, or UNITED STATES, attach a CN22 form as per the illustration below. If you don't mark it as Unsuitable goods returned to retailer, and customs attempts to charge us Import Duty, we will refuse the package, and the postal service will return it to you to start the whole process again.
  • Example of Correctly filed out CN22 customs declaration for goods returnd from outside of the EU (Europe)